Information we collect

We collect information you give us directly, and a small amount automatically when you use our website.

• Contact details — name, phone number, email address, and pickup/delivery addresses
• Move details — property type, inventory or item list, preferred dates, and access notes
• Communications — messages sent via our contact form, WhatsApp, email, or phone
• Payment details — where a move is booked, handled through our payment provider (we do not store full card numbers)
• Website usage — pages viewed and general device information, collected through cookies (see below)

How we use it

We use the information we collect to run your move and to run our business responsibly.

• To prepare quotes and plan the packing, loading, and transport of your belongings
• To coordinate move-day logistics, including building access and lift bookings
• To communicate with you before, during, and after your move
• To keep records for invoicing, insurance, and legal compliance
• To improve our services, based on feedback and general usage patterns

Sharing your information

We do not sell your personal information. We share it only where it's needed to complete your move or where we're required to by law.

WhatsApp & phone communication

If you message us on WhatsApp or call our team, we use the number and conversation to respond to your enquiry and coordinate your move. WhatsApp messages are also subject to WhatsApp's own privacy policy, as the platform is operated by Meta, not by us.

Cookies

Our website uses a small number of cookies to keep the site working properly and to understand how visitors use it. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.

Data retention

We keep move-related records, including invoices and inventories, for as long as needed to meet our legal, tax, and insurance obligations. Enquiries that don't turn into a booking are kept only as long as needed to follow up, then removed.

Your rights

You can ask us to:

• Confirm what personal information we hold about you
• Correct information that's inaccurate or out of date
• Delete your information, where we're not required to keep it for legal or contractual reasons
• Stop using your information for marketing communications

To make any of these requests, contact us using the details below.

Security

We take reasonable technical and organizational steps to protect your information against loss, misuse, or unauthorized access. No method of transmission or storage is completely secure, but we work to keep your data protected at every stage of your move.

Children's privacy

Our services are intended for adults arranging a move. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time to reflect changes in our services or in the law. The "last updated" date at the top of this page will always show the most recent revision.

Contact us

If you have questions about this policy or how your information is handled, reach out to us directly.